The issue you're encountering likely stems from an incorrect setup of your Instagram account or missing permissions needed for access. Here's how to address it:

1. Verify Instagram Connection:
   Ensure your Instagram page is properly linked by following the instructions in our guide, especially focusing on Step 7 found here: Step-by-Step Guide to Switching from Instagram Personal to Creator Account.
2. Reauthorize Permissions:
   Log in again, ensuring you grant access to the correct Businesses, Pages, and Instagram Accounts. If your account is linked through Meta Business Suite, make sure to provide access to that specific business.
3. Explore Login Options:
   Notice Heylist offers two distinct login buttons. If you haven't yet, try the “I have a personal account” option on the right for a streamlined connection process to your Instagram and Facebook pages.

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Helpful Resources:

• Instagram Help Center: Managing Permissions
• Connecting Instagram to Your Facebook Page
• Facebook Business Help: Linking Instagram

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*IMPORTANT*

‍ If you modify your Facebook/Meta/Instagram account settings, please ensure to log in anew on Heylist. If already logged into Facebook on our platform, you'll see a “Logout Instagram” link at the bottom. Click it to sign out and then log back in.

Should issues persist even after these steps, please respond to this email for further assistance.

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