Overview
Heylist is seeking an enthusiastic and dedicated Creator Success Manager to join our team. In this role, you will be the primary point of contact for our community of content creators, ensuring they have an exceptional experience on our platform. Your efforts will directly contribute to the success and satisfaction of the influencers we serve, playing a crucial role in our mission to democratize influencer marketing.
Key Responsibilities
- Provide exceptional support and guidance to our creators, addressing inquiries, and resolving issues promptly and efficiently.
- Onboard new creators to the Heylist platform, ensuring they understand and utilize all features effectively.
- Develop and maintain strong relationships with creators, understanding their needs and providing tailored advice to help them succeed.
- Gather and analyze feedback from creators to identify opportunities for improving their experience and the platform’s functionality.
- Collaborate with the product and marketing teams to communicate creators' needs and insights.
- Participate in the development of resources and tools for creator education and growth.
Qualifications
- Bachelor’s degree or equivalent experience in customer service, communications, or a related field.
- Strong interpersonal skills with a genuine passion for helping others.
- Excellent communication skills, both written and verbal.
- Ability to handle multiple tasks, prioritize effectively, and work in a dynamic, fast-paced environment.
- Familiarity with the influencer marketing industry and digital content creation.
- Experience with CRM tools and customer service software is a plus.
What We Offer
- A role directly impacting the growth and success of influencers in the digital space.
- Competitive salary and benefits.
- A vibrant, supportive, and collaborative work environment.
- Opportunities for career advancement and professional development.
Join our team at Heylist as a Creator Success Representative, where you'll be the cornerstone of support for our creative community, helping to fuel their passion and success in the influencer marketing world.
